Meaning of benchmarking
Benchmarking
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Meaning and definition of benchmarking :
Benchmarking: The process of identifying who is the very best, who is setting the standard and defining that standard. Benchmarking is a systematic process for comparing the performance of an activity or process across industries or organizations or departments and then introducing necessary improvements. Benchmarking starts with some fundamental questions. Who has the best CRM? Who has the highest quality levels? Who has the most robust delivery process? Who provides the best after sales practice? Who has the most agile supply chain? Who manages customer relationships best? Who has the highest quality levels? Much of the early work in benchmarking was done in the area of manufacturing. Now benchmarking is applied almost anywhere.
For the term benchmarking may also exist other definitions and meanings, the meaning and definition indicated above are indicative not be used for medical and legal or special purposes.
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Glossary of knowledge terms
Benchmarking
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