Meaning of social software
Social Software
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Meaning and definition of social software :
Social Software: Though it is not completely new, it is only now that social software is developing the robust capabilities needed. Today, social software can help connect up people, provide them collaboration tools and create various records of interactions. Social software includes traditional tools like email and bulletin boards as well more recent innovations like instant messaging, blogging, wikis and social network analysis tools. One area where social software looks likely to play a crucial role is exception handling. Massive enterprise applications generate various exceptions that must be handled by people. The right people to handle the exception must be identified and brought together. Then these people have to be provided the relevant information and analytical tools to come up with an effective resolution. This also demands a good understanding of the context. More often than not, exceptions are handled in ad hoc fashion. Once the transaction is completed, records are not properly maintained. So the next time the same exception arises, the entire resolution must be repeated from scratch. As John Hagel III and John Seely Brown mention in their book, “The Only Sustainable Edge”, exceptions can actually be a major source of business innovation. Employees are forced to address unexpected challenges. Consequently, they often make significant refinements in the business processes involved. Social software can provide the tools that help reduce the cost of exception handling. It can also create a repository that documents the exceptions, the people involved in resolving the exceptions and the resolutions themselves. The repository can play a key role in disseminating business innovations across the organization.
For the term social software may also exist other definitions and meanings, the meaning and definition indicated above are indicative not be used for medical and legal or special purposes.
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