Customer Service and Support

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Customer Service and Support

Meaning of term customer service and support

Systems such as help desks and sales and marketing systems that provide front-line support with backend linkage for interaction with customers (e.g., tracking, resolution and escalation).

Acronym : CSS

Source: http://www.okdhs.org/nr/rdonlyres/3f6765df-14d1-47c5-ad01-c891fa101254/0/glossary_okdhs_03142007.xls Gen

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