Voice Response Unit

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Voice Response Unit

Meaning of term voice response unit

An automated telephone answering system consisting of hardware and software that allows the caller to navigate through a series of prerecorded messages and use a menu of options through the buttons on a touch-tone telephone or through voice recognition.

Acronym : VRU

Source: http://www.okdhs.org/nr/rdonlyres/3f6765df-14d1-47c5-ad01-c891fa101254/0/glossary_okdhs_03142007.xls Gen

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